Windows Media Player has stopped working!?

Question

I am having trouble to run windows player . Every time I try to open it its being said that windows player has stopped working.
I would like to point out taht I am not using a genuine windows 7
the details of the problems that I am encounting is below.

Problem signature:
Problem Event Name: APPCRASH
Application Name: wmplayer.exe
Application Version: 12.0.7600.16385
Application Timestamp: 4a5bcc9e
Fault Module Name: wmp.dll
Fault Module Version: 12.0.7600.16385
Fault Module Timestamp: 4a5bdb7f
Exception Code: c0000005
Exception Offset: 001f18cf
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

Answer 1

Hi la boucle,



You may run a MS Fix it for the same issue from the following link:



http://bit.ly/fNpRXl



If the issue persists, try running Windows Media troubleshooter. Open the Windows Media Player troubleshooter by clicking the Start button > Control Panel.



In the search box, type troubleshooter, and then click Troubleshooting. Click View all, and then click Windows Media Player Library.



If the system exhibit same behavior, You may disable and then enable Windows Media Player on expanding Media features from the Windows on or off features option and check if this resolves the issue. For more details, you may refer to the following link:



http://bit.ly/GVN2NB



If the issue persists after performing the above steps, create a new user profile and check if the Windows Media Player is working in a new user profile. To create a new user profile:



• Open ‘User Accounts’ by clicking the Start button > Control Panel > User Accounts and Family Safety > User Accounts.

• Click ‘Manage another account‘ > ‘Create a new account‘.

• Type the name you want to give the user account, choose account type as Computer Administrator, and then click ‘Create Account‘.

• Log off and log on with the new account.

• Test Windows Media Player in new user account.



If the Windows Media Player is working in a new user profile, it is an issue with corrupted user profile. You may try to repair a corrupted user profile by following the instructions from the following link:



http://bit.ly/XSckBO



If the above steps does not work, you may perform system restore and restore it to the date prior this issue occurred. All the data on computer will be safe but the applications that you have installed after that restore point, you might need to re-install it. For more information on this, you may refer to the link below:



http://bit.ly/10Y7wsp



Hope this helps.



Thanks and Regards,

Chinmay S

Answer 2

Windows Media Player Stopped Working

Answer 3

Haven't thought about this

Answer 4

It depends